Legal
Refund Policy
Effective Date: June 27, 2026. Read about cancellations and refunds.
1. Subscription Cancellation
You can cancel your VisionDesk Pro or Premium plan subscription at any time. Cancellation takes effect at the end of the current billing cycle, and you will retain access to your workspace capabilities until then.
2. Refund Eligibility
We offer a 14-day refund window for first-time premium plan signups. If you are unsatisfied with the billing splits, catalog calculations, or AI audits, submit a ticket within 14 days of activation.
3. Non-Refundable Transactions
Annual subscription renewals, transactional WhatsApp message credits purchased via Twilio nodes, and payments requested after the 14-day window are non-refundable.
4. Processing Refunds
Approved refunds are returned to the original payment card (Stripe channel) within 5 to 10 business days.