Question 1

How do I get started with VisionDesk?

Accepted Answer

Getting started is easy! Create a free account at /signup, deploy an isolated business workspace by typing your business name in the switcher, and use our CSV/Excel templates to upload your product catalogs and customer list.

Question 2

What currencies and taxes are supported in invoicing?

Accepted Answer

VisionDesk supports major global currencies. For tax compliance, CGST, SGST, and IGST division calculations are configured natively based on the client state, registration state, and product HSN codes.

Question 3

Is my business data secure under multi-tenant workspaces?

Accepted Answer

Yes. Workspaces are separated at the database level using strict Row-Level Security (RLS) policies. Administrators and team seats invited to Workspace A cannot access, query, or audit assets in Workspace B under any circumstance.

Question 4

How do automated WhatsApp invoices work?

Accepted Answer

Upon completing checkout transactions, our serverless notification pipeline triggers a dispatch payload to the WhatsApp Business API, delivering a secure vector PDF download link to the customer mobile number in under 2 seconds.

Question 5

What is your system uptime SLA?

Accepted Answer

We guarantee a 99.99% core API uptime SLA. Our edge servers are distributed across multiple global zones to prevent outages and assure milliseconds processing latencies.

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